Shipping policy

We aim to dispatch your order as quickly and securely as possible. We use Great Escape Games Limited as our fulfilment partner. Great Escape Games and Second Escape Games have directors in common.

Dispatch Times

Orders are normally dispatched within 3-5 working days of payment being received.

Orders placed on weekends or public holidays will be processed on the next working day.

If we expect any significant delay, we will contact you using the email address provided with your order.

Shipping Destinations

We currently ship to:

United Kingdom
Europe (we are not currently registered for IOSS so additional customs charges and import taxes may be payable by the customer)
North America
Australia & New Zealand

If your country is not available during checkout, please contact us before placing your order. We cannot guarantee delivery to countries or territories which are not listed above and may cancel your order.

Delivery Charges

Shipping charges are calculated at checkout based on your delivery address and the size and weight of your order.

Shipping charges are as follows:

Destination	Standard Shipping
United Kingdom	£4.65
Europe	From £13.85
Rest of World	From £15.25

Estimated Delivery Times

Estimated delivery times are:

United Kingdom: 3-5 working days
Europe: 3-5 working days
Rest of World: 5-8 working days

These times are estimates only and may vary depending on the destination and the shipping carrier.

Customs and Import Charges

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where possible, we aim to include import taxes within the price, but customer should be aware that this is not always within our control.

Any additional custom duties, taxes or import charges are the responsibility of the customer and may not be included in the purchase price or shipping cost.

Tracking

Where a tracked delivery service is used, you will receive tracking information via email once your order has been dispatched.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery provider.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and, where practical, retain the packaging and take photographs to help us resolve the issue quickly.